Swaps & Refund Rules

Hey Hairotic Baddie! We want you to feel completely confident in your unit. Here are our swap parameters.

7-Day Swap Window

You have exactly 7 days from the date of package delivery to request an exchange or swap. Any request received after the 7-day period will unfortunately not be processed.

Hygiene & Condition Rules

Due to hygienic constraints and safety guidelines, all human hair bundles, wigs, and closures must remain in their original pristine condition.

We will NOT accept swaps if the hair:

Has been unravelled, brushed, or combed out.
Has been washed, dyed, bleached, or styled with heat.
Has had the lace cut, pre-plucked, or customized.
Is returned without its original tags, silk bags, and brand packaging.

Refund Method (Store Credit Only)

We maintain a strict no direct cash refund policy. If a swap unit of equal value is not currently available, or if you prefer to wait for another collection drop, we will issue a store voucher or coupon credit of equivalent purchase price (excluding shipping costs). Store credits are valid for 180 days.

Shipping Costs for Exchanges

The customer is responsible for covering return shipping fees to our Lagos office, as well as the delivery fee for the new exchange unit.

If the exchange is due to an error on our part (e.g., incorrect length, incorrect texture, or verified material defect), Hairotic.ng will cover all delivery and return expenses.